Ava-akatemia | Hygiene passport tests

The price of the hygiene passport test includes

• one test session
• for those who passed the test, a hygiene passport certificate and
• hygiene passport mailed to your home

Registration for the hygiene passport test is binding.

It is the customer’s responsibility to ensure that

• they arrive on time and follow the advance instructions given in the confirmation email
• the contact information they provided during registration is correct and works (phone number, address, e-mail address) and the postal address is valid for at least one month from the test date.
• When arriving to the test, they have a valid photo ID with them (e.g. passport, identity card, moped card or Finnish driver’s license).

Ava-akatemia reserves the rights to bill for unused test time due to insufficient identity documents, for example.

Cancellations

• Normal hygiene passport test (Finnish/Swedish/English)
  • written notice of cancellation (e-mail) must arrive at Ava-akatemia no later than 12 hours before the start of the test session. The fee for a test cancelled late or not canceled will not be refunded.
• A special situation test that has been agreed with the tester separately
  • written cancellation (e-mail) must be received by Ava-akatemia no later than 12 hours before the start of the test session. The fee for a test canceled late or not canceled will not be refunded.
• Separately ordered private tests for a company or other groups
  • the number of people must be confirmed no later than 7 days before the test session. The agreed travel expenses + confirmed number of people serves as the basis for invoicing, unless otherwise agreed in writing with the tester.
• Refund of the paid online fee, when the person being tested does not want to book a new test time instead
  • when the customer makes a written cancellation within the cancellation period mentioned in the terms and conditions, Ava-akatemia returns the paid online fee.

Hygiene passport certificate

After an approved test result, the hygiene passport and certificate will be mailed to the given address within about a month.

Ava-akatemia is not responsible for possible shipments lost in the mail. If the certificate has not arrived by post within 2 months of the test date, please notify Ava-akatemia in writing (email).

Hygiene passport training

The training takes place in a group with a minimum size of 5 students. If less than 5 students have registered for the training 24 hours before the training, Ava-akatemia has the right to cancel the training. The paid training can be moved to another time or the payment will be refunded.

When the customer makes a cancellation a written cancellation (e-mail) must be received by Ava-akatemia no later than 24 hours before the start of the training session. The fee for a training cancelled late or not cancelled will not be refunded.

These conditions are valid until further notice. Ava-akatemia reserves the rights to make changes.

AVA-instituutin Kannatusyhdistys ry,
VAT-number: 0211060-9

Ava-akatemia
Hitsaajankatu 20
00810 Helsinki

info@akatemia.fi
Puh. 044 491 8716, working days klo 8.00 – 15.30

Read also:

FAQ – Frequently asked questions about the hygiene passport